Refund policy
Last updated: October 1, 2026
60-night trial
Try your Northdusk mask for 60 nights. If you don't sleep better, keep the mask and we'll refund you. You don't need to send anything back.
How to claim
Email support@northdusk.com within 60 nights of delivery and include your order number. We'll confirm within 2 business days and refund the price you paid for the mask(s) to your original payment method. Banks usually show the refund within 5–10 business days.
What's included
- The trial covers the price you paid for the mask(s), after any discount. Shipping fees aren't refunded.
- If you bought a 2-pack, you can claim for one mask or both.
- The trial applies once per customer and household. Orders placed for resale aren't covered.
Damaged, faulty or wrong item
If your mask arrives damaged or faulty, or you received the wrong item, email us a photo within 14 days of delivery. We'll send a free replacement, or a full refund if you prefer. You don't need to return the item.
Lost or late orders
If your order hasn't arrived 20 business days after purchase, or its tracking hasn't updated for 10 business days, email us. We'll send a replacement or refund you in full, including shipping. See our Shipping policy.
Cancellations
You can cancel within 12 hours of ordering for a full refund, as long as your order hasn't shipped yet. Email us as soon as possible with your order number.
Before you dispute a charge
Please write to us first. We answer every email, and it's the fastest way to get your money back. A chargeback can take your bank weeks to resolve.
Your legal rights
The 60-night trial is in addition to, and does not limit, any rights you have under the laws of your state.
Questions? support@northdusk.com