Help
We're here to help.
Send us a message and we'll reply by email within 1–2 business days.
Or email us directly support@northdusk.com
Quick answers.
The questions we get most about orders, shipping and the trial.
How much is shipping?
$4.99 per order, and free on orders of $50 or more. We ship to US addresses only for now.
When will my order arrive?
Orders are processed within 1–3 business days, then delivery takes 5–8 business days. Most orders arrive within 6–11 business days of purchase.
Where's my order?
Use the tracking link in your shipping email. If it hasn't updated for 10 business days, or your order hasn't arrived 20 business days after purchase, write to us and we'll send a replacement or refund you.
How does the 60-night trial work?
If you don't sleep better within 60 nights of delivery, email us your order number. Keep the mask, there's nothing to send back, and we'll refund the price you paid for it.
My mask arrived damaged. What now?
Send us a photo within 14 days of delivery and we'll ship a free replacement.
Can I cancel or change my order?
Yes, within 12 hours of ordering, as long as it hasn't shipped yet. Write to us as soon as you can.